CITIZENS SERVICE CHARTER

 VISION:

Energy Solutions for Better Lives

 MISSION:

We Provide Energy Solutions to All

SERVICES RENDERED

CLIENT REQUIREMENT

USER CHARGES

(Kshs)

TIMELINESS/

DURATION

RESPONSIBILITY

Identification of Rerec Electrification projects

Provide list of priority projects

Free

Continuous

REREC

Undertaking Project Designs and Survey

None

Free

4 weeks

REREC

Acquisition of Wayleaves Consent

Grant way leave and sign agreement

Free

3 weeks

REREC

Issuance of Surveying Certificate of Completion

Submission of Survey Delivery Note

Free

7 days after receipt of Survey Delivery Note

REREC

Issuance of Pegging Certificate

Surveyor to ensure certificate is signed by REREC supervisor and the contractor

Free

14 days

REREC

Cartography Certificate of Completion

Submission of Cartographic Delivery Note

Free

7 days after receipt of Cartographic Delivery Note

REREC

Project award

None

Free

7 days

REREC

Mobilization

None

Free

7 days

CONTRACTOR

Inspection and certification by REREC supervisor

Notify REREC supervisor

Free

Within 14 days after formal notification by contractor

REREC

Commissioning

None

Free

21 days after SLA with Kenya Power

REREC

Issuance of certificate of completion of works to contractors

None

Free

30 days after project commissioning

REREC

Preparation of Payment certificate (BQ)

Submission of certificate of completion

Free

14 working days

REREC

Inspection of goods

Delivery of goods to REREC requisite stores

Free

7 days after delivery of goods

REREC

Reception service

Comply with set REREC reception

Procedures

Free

Within 5 minutes of arrival at

Reception desk 

REREC

Complains/ Queries through:

Telephone

 

Walk-ins

 

Email

 

 

Post

 

 

Call : 0709193000/600

Free

Instantaneous

REREC

Visit REREC offices

Free

Instantaneous

REREC

Email to; This email address is being protected from spambots. You need JavaScript enabled to view it.

   This email address is being protected from spambots. You need JavaScript enabled to view it.

Free

Instantaneous

REREC

Write to Chief Executive Officer

Rural Electrification & Renewable Energy Corporation

P.O Box 34585-00100

Nairobi.

Free

Within 7 days of receipt

REREC

Payments for Works, Services and Goods

Contractors/ Suppliers

Submit all required supporting documents

Free

30 days after submission of requisite documents

REREC

 

Oversight Authority : Commission on Administrative Justice P.O Box 20414-00200 Nairobi. Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

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CONTACT US

Rural Electrification & Renewable Energy Corporation, 

Kawi Complex, South C,

P. O. Box 34585 – 00100,

Nairobi, Kenya.

Reach Us

Hotline Numbers

(+254) 709193000 /3600

info@rea.co.ke , complaints@rea.co.ke